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BLUE TOOTH CLOCK SPEAKER CH-M53 – WHITE
BT CLOCK SPEAKER CH-M52 RED
FAQ
Ordering & Account Management
How do I place an order?
To place an order, simply browse our website and find the cartridges you need. Add them to your cart, and then proceed to checkout. You’ll be guided through the process of entering your shipping details and making payment.
Can I order by phone or email?
Yes you can definitely order by phone, call on 021 591 4741
or email on order@yourdoor.co.za
Also you can chat with us on our website there is chat button and you can chat with us directly.
How do I know my order has been received?
Once your order is placed, you will receive an order confirmation email with your order details and an order number. Please check your spam/junk folder if you don’t see it in your inbox.
How do I track my order?
You can track your order by visiting our ‘Order Tracking’ page [yourdoor.co.za/order-tracking/] and entering your order number and email address. We will also send you email updates with tracking information once your order has shipped.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. Please contact us immediately via our contact form if you need to modify or cancel your order. We’ll do our best to accommodate your request, but we cannot guarantee changes if the order has already been processed or shipped.
What happens if an item I ordered is out of stock?
If an item is out of stock, we will contact you as soon as possible to inform you. You can choose to wait for the item to become available, choose an alternative product, or receive a full refund for the out-of-stock item.
Do I need to create an account to order?
While creating an account is not mandatory, it offers several benefits, such as faster checkout, order history tracking, and easier management of your details. You can choose to checkout as a guest if you prefer.
Account Management
Click on the ‘Register’ or ‘My Account’ link at the top of the page and follow the instructions to create your account. You’ll need to provide your name, email address, and create a password
If you’ve forgotten your password, click on the ‘Forgot Password’ link on the login page. You’ll be prompted to enter your email address, and we’ll send you a link to reset your password.
Log in to your account, go to ‘My Account,’ and you’ll find options to edit your address, contact details, and other information.
Yes, you can view your order history by logging into your account and going to the ‘Order History’ section.
Payment & Security
We accept the following payment methods:
- Credit and Debit Cards (Visa and Mastercard) through secure payment gateway PayFast.
- Instant EFT via PayFast.
- Mobicred (credit facility).
- Payflex”
Yes, your payment information is completely secure. We use industry-standard SSL encryption to protect your data during transmission. We do not store your full credit card details on our servers. Our payment gateways, Peach Payments and Ozow, are PCI DSS compliant, ensuring the highest level of security.”
Here’s an explanation of how Instant EFT works with PayFast, broken down for clarity and suitable for an FAQ or informational context:
PayFast Instant EFT Explained
PayFast’s Instant EFT (Electronic Funds Transfer) allows customers to make secure online payments directly from their bank account without needing a credit or debit card. Here’s how the process works:
Checkout Selection: At the online store’s checkout page, the customer chooses “PayFast” as their payment method, and then selects the “Instant EFT” option.
Bank Selection: PayFast presents a list of supported South African banks (typically the major banks like ABSA, FNB, Nedbank, Standard Bank, Capitec, Investec, TymeBank, and African Bank.). The customer selects their bank.
Redirection to Bank: The customer is securely redirected to their chosen bank’s online banking login page. This is a crucial security aspect: PayFast itself never sees or stores the customer’s online banking login credentials.
Login and Authentication: The customer logs in to their online banking platform as they normally would, using their usual username/customer number and password. They may also need to complete a two-factor authentication step (e.g., entering an OTP sent to their phone), depending on their bank’s security settings.
Payment Confirmation: Once logged in, the customer is presented with a pre-populated payment request for the exact amount of their purchase. This eliminates the need to manually enter payment details, reducing the risk of errors. The beneficiary details (the merchant’s account) are also pre-populated.
Authorization: The customer reviews the payment details and authorizes the transaction, usually by clicking a confirmation button or entering a confirmation PIN, according to their bank’s procedures.
Real-Time Processing: The payment is processed in real-time. PayFast receives immediate confirmation from the bank that the payment has been successful.
Return to Merchant: The customer is automatically redirected back to the merchant’s website.
Order Confirmation: The merchant’s website displays an order confirmation page, and the customer typically receives an order confirmation email. The merchant also receives notification from PayFast that the payment was successful.
Payflex is a “buy now, pay later” (BNPL) payment solution in South Africa that allows you to split your purchase into four interest-free installments. Instead of paying the full amount upfront, you pay 25% at the time of purchase, and then three more 25% installments every two weeks.
Key Features of Payflex:
- Interest-Free: Payflex does not charge interest on the installments, as long as you make your payments on time.
- Four Installments: Your purchase is split into four equal payments.
- Bi-Weekly Payments: You pay the first installment at checkout, and the remaining three installments are automatically deducted every two weeks.
- Easy Application: The application process is quick and easy, typically done during checkout.
- No Credit Checks for small amounts: (Under a certain threshold, often around R2000, but this can change) Payflex may not perform a traditional credit check. However, for larger purchases, they will likely conduct a credit check.
- Late Fees: Payflex will charge fees for missed or late payments.
How to Use Payflex:
Shop Online: Browse the online store that offers Payflex as a payment option (like Printer Cartridges Online). Add the items you want to your cart.
Select Payflex at Checkout: At the checkout page, choose “Payflex” as your payment method.
Payflex Account (New Users):
- If you don’t have a Payflex account, you’ll be guided through a quick application process. You’ll typically need to provide your South African ID number, mobile number, email address, and debit/credit card details.
- Payflex will assess your application (this may involve a soft credit check, especially for larger purchases).
- If approved, you’ll create a Payflex account.
Payflex Account (Existing Users):
- If you already have Payflex account. You will be prompted to log in.
First Payment: You’ll pay the first 25% installment immediately using your linked debit or credit card.
Automatic Deductions: The remaining three installments will be automatically deducted from your linked card every two weeks. You’ll receive reminders before each payment is due.
Manage Payments: You can manage your Payflex account and payments through the Payflex website or app. You can view your payment schedule, update your card details, and make early payments if you wish.
There are no hidden fees. The total price you see at checkout, including shipping costs, is the final amount you will pay
Security
Yes, our website uses SSL encryption to protect your personal and payment information. You’ll see a padlock icon in your browser’s address bar, indicating a secure connection.
Shipping & Delivery
Yes, we ship nationwide across South Africa.
CAPE TOWN PENINSULA
We personally deliver to most areas within the Cape Town Peninsula.
PLEASE NOTE: A few areas within the Cape Town Peninsula fall under the “Rest of South Africa” zone for delivery purposes.
DELIVERY FEE & FREE DELIVERY
- Orders under R450: is a R50 cost.
- Orders R450 and above: Free Delivery!
REST OF SOUTH AFRICA
For deliveries outside the Cape Town Peninsula, we use The Courier Guy, a trusted nationwide courier service.
- Orders under R700: is a R90 cost.
- Orders R700 and above: Free Delivery!
CAPE TOWN PENINSULA
DELIVERY TIME
1 to 2 days delivery time from date of order. (Monday to Friday, 8 AM – 5 PM), excluding public holidays.
We do most the deliveries ourselves to customers in area of Cape Peninsula.
All the rest of deliveries through South Africa we use The Courier Guy company for all courier deliveries.
Returns & Exchanges
Incorrectly Ordered Items: You may return incorrectly ordered items within 7 days of receipt, provided they are unopened, unused, and in their original packaging. A handling fee may apply.
Faulty/Defective Cartridges: We comply with the Consumer Protection Act (CPA). If a cartridge is faulty or defective within 6 months of purchase, we will replace it or offer a refund, as per the CPA guidelines
Returned items must be in their original, unopened packaging, with all seals and labels intact. The product must be unused and in resalable condition.
A handling fee may apply to returns of incorrectly ordered items to cover processing and restocking costs. This fee will be communicated to you before the return is processed.